Returns
Home > Return-Policy
  • Please click here for a Return Authorization Number within 30 days of your purchase date. Your number will be issued via email and will be necessary to complete the return and refund. Alternately, you may call 866-855-9006 to request a Return Authorization Number. Hours of operation are Monday – Friday 8am – 11pm EST, Saturday – Sunday 8am – 7pm EST.
  • Once you receive a RA number, please package your return and write the return order number clearly on the package. No returns will be processed that do not have an RA number on them. Please make sure that everything is included in your package.
  • Please ship the package to the address provided with your RA number via some trackable method (UPS ground or USPS with delivery confirmation).
  • Your refund will be issued via the same method that payment was made. Refunds are processed upon receipt of return at our facility. If you paid with your credit card, your refund may not appear until next month's statement. Usually you can call your credit card company and ask whether or not your credit has posted. If you paid by check, your refund will be issued by check..
  • We cannot accept packages marked "Return to Sender."
 

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